Appraising and Rewarding Performance of Manulife China Bank Life Essay Example for Free

Appraising and Rewarding Performance of Manulife China Bank Life Essay Assurance Corporation Manulife Philippines marks its 100th year of existence in our country. It is one of the oldest insurance firms in the country. The firm received its license to operate in Manila in 1907, twenty years after the company was first established in Toronto, Canada in 1887 by Sir John A. Macdonald, who at the same time was Prime Minister of Canada. Manulife Philippines was the first foreign company to list in the Philippine Stock Exchange, and is among the top five life insurance companies in our country today. The firm’s dedication to client service enabled it to grow and increase financial strength. In 2007, the Philippine Insurance Commission (IC) and the Bangko Sentral ng Pilipinas (Central Bank) approved the operation of a bank assurance joint venture company, Manulife China Bank Life Assurance Corporation (MCB Life). MCB Life is a strategic bank assurance alliance of China Banking Corporation (China Bank), the Philippines’ first privately owned commercial bank, and The Manufacturers Life Insurance Company (Manulife), a wholly owned subsidiary of Canadian-based Manulife Financial Corporation. In Asia, Manulifes goal for each market is to develop a company that will best meet the needs of customers, achieve employee satisfaction, and provide leadership in the life insurance industry. Manulife works hard to build companies that cultivate wealth creation, wealth protection, and an improved quality of life for local customers. Manulifes corporate vision is to be the most professional life insurance company in the world: providing the very best financial protection and wealth management services tailored to customers in every market where the company does business. MCB Life’s mission is committed to develop long term relationships with families and businesses which make us the company of choice in providing economic security through a broad range of financial services, customized and delivered by competent and ethical professionals. C. Company Profile and Background of Sun Life Financial Sun Life Financial is an international leader in protection and wealth management with key operations in Canada, US, UK, Hong Kong, Japan, Indonesia, India, China, Bermuda, and the Philippines. Sun Life of Canada (Philippines) pioneered life insurance in the Philippines in 1895. Today, Sun Life of Canada (Philippines), Inc. , is one of the largest and most trusted insurers in the country with almost a half a million policies in force and is boosted by the strength and stability of Sun Life Financial shares in the Philippine Stock Exchange. Sun Life Asset Management Company, Inc. SLAMCI) is the fund manager and principal distributor of the biggest family of mutual funds in the Philippines, the Sun Life Prosperity Funds. It also boasts of being the first in its field to put in place the accounting system needed to adequately comply with the standards set by the International Accounting Standards (IAS). Serving as the company’s wealth management arm, SLAMCI benefits from the expertise of its mother company’s close association with MFS Investment Management (the inventor of mutual funds in the US). Sun Life Financial Plans, Inc. SLFPI) is the second wholly-owned subsidiary of SLOCPI and the sole distributor of its pension and education plans. SLFPI holds the distinction of being the fastest growing pre-need company in the country today. For 113 years now, SLF-Philippines continues to be a proud and trusted partner of the Filipino in his journey to financial freedom. D. Company Mission and Vision of Sun Life Financial Sun Life Financial’s vision is To be the preeminent provider of financial security to individuals over their lifetime. With regards to this mission of the company, Sun Life Financial aims to provide financial freedom for Filipinos. The objective of this study is to present the methods of rewarding and appraising performance of our two chosen companies, particularly in the insurance industry. For this research, we chose to do a study on Manulife Philippines, more specifically Manulife China Bank Life Assurance Corporation (MCB Life); and also Sun Life Financial. This paper aims to present the different rewards given to employees and performance appraisals done to evaluate their employees’ performance, while comparing both companies. In order to obtain a clearer picture on how employees are being appraised and rewarded in two companies in the same industry, a comparison between Manulife Philippines and Sun Life Financial should be done. F. Statement of Problem The researchers would conduct a study on the rewarding and appraising of performance of insurance companies, and what the companies want to achieve. The researchers would like to find out how the companies reward their employers in this industry, and the process of performance appraisal; and the effects of these human resource activities in the daily operation of the companies.

Appraising and Rewarding Performance of Manulife China Bank Life Essay Example for Free

Appraising and Rewarding Performance of Manulife China Bank Life Essay Assurance Corporation Manulife Philippines marks its 100th year of existence in our country. It is one of the oldest insurance firms in the country. The firm received its license to operate in Manila in 1907, twenty years after the company was first established in Toronto, Canada in 1887 by Sir John A. Macdonald, who at the same time was Prime Minister of Canada. Manulife Philippines was the first foreign company to list in the Philippine Stock Exchange, and is among the top five life insurance companies in our country today. The firm’s dedication to client service enabled it to grow and increase financial strength. In 2007, the Philippine Insurance Commission (IC) and the Bangko Sentral ng Pilipinas (Central Bank) approved the operation of a bank assurance joint venture company, Manulife China Bank Life Assurance Corporation (MCB Life). MCB Life is a strategic bank assurance alliance of China Banking Corporation (China Bank), the Philippines’ first privately owned commercial bank, and The Manufacturers Life Insurance Company (Manulife), a wholly owned subsidiary of Canadian-based Manulife Financial Corporation. In Asia, Manulifes goal for each market is to develop a company that will best meet the needs of customers, achieve employee satisfaction, and provide leadership in the life insurance industry. Manulife works hard to build companies that cultivate wealth creation, wealth protection, and an improved quality of life for local customers. Manulifes corporate vision is to be the most professional life insurance company in the world: providing the very best financial protection and wealth management services tailored to customers in every market where the company does business. MCB Life’s mission is committed to develop long term relationships with families and businesses which make us the company of choice in providing economic security through a broad range of financial services, customized and delivered by competent and ethical professionals. C. Company Profile and Background of Sun Life Financial Sun Life Financial is an international leader in protection and wealth management with key operations in Canada, US, UK, Hong Kong, Japan, Indonesia, India, China, Bermuda, and the Philippines. Sun Life of Canada (Philippines) pioneered life insurance in the Philippines in 1895. Today, Sun Life of Canada (Philippines), Inc. , is one of the largest and most trusted insurers in the country with almost a half a million policies in force and is boosted by the strength and stability of Sun Life Financial shares in the Philippine Stock Exchange. Sun Life Asset Management Company, Inc. SLAMCI) is the fund manager and principal distributor of the biggest family of mutual funds in the Philippines, the Sun Life Prosperity Funds. It also boasts of being the first in its field to put in place the accounting system needed to adequately comply with the standards set by the International Accounting Standards (IAS). Serving as the company’s wealth management arm, SLAMCI benefits from the expertise of its mother company’s close association with MFS Investment Management (the inventor of mutual funds in the US). Sun Life Financial Plans, Inc. SLFPI) is the second wholly-owned subsidiary of SLOCPI and the sole distributor of its pension and education plans. SLFPI holds the distinction of being the fastest growing pre-need company in the country today. For 113 years now, SLF-Philippines continues to be a proud and trusted partner of the Filipino in his journey to financial freedom. D. Company Mission and Vision of Sun Life Financial Sun Life Financial’s vision is To be the preeminent provider of financial security to individuals over their lifetime. With regards to this mission of the company, Sun Life Financial aims to provide financial freedom for Filipinos. The objective of this study is to present the methods of rewarding and appraising performance of our two chosen companies, particularly in the insurance industry. For this research, we chose to do a study on Manulife Philippines, more specifically Manulife China Bank Life Assurance Corporation (MCB Life); and also Sun Life Financial. This paper aims to present the different rewards given to employees and performance appraisals done to evaluate their employees’ performance, while comparing both companies. In order to obtain a clearer picture on how employees are being appraised and rewarded in two companies in the same industry, a comparison between Manulife Philippines and Sun Life Financial should be done. F. Statement of Problem The researchers would conduct a study on the rewarding and appraising of performance of insurance companies, and what the companies want to achieve. The researchers would like to find out how the companies reward their employers in this industry, and the process of performance appraisal; and the effects of these human resource activities in the daily operation of the companies.

Research proposal

Research proposal Introduction The research proposal you are about to read is constructed in order to describe the research project I will execute. I will execute this research project in order to finalize the educational program ICT in Business at Leiden University. In this proposal I will give the objective and explain the methodology of this research. First, I will start with an introduction of the topic and the theoretical background. The research will be hosted and supervised by Getronics Consulting and will be executed at the Business Unit Innovative Technology (BUIT). The time span of this research will be 24 weeks. Industry This research will be focused on the Dutch ICT consultancy industry. This industry suits my interests and the knowledge I gained during the educational program ICT in Business. Getronics Consulting Getronics Consulting is an ICT Consultancy firm which operates in various markets like financial, industrial, educational, public and healthcare. Getronics Consulting advises companies on their ICT-strategy and executes ICT reorganizations based on knowledge about current ICT-architectures. They streamline and integrate people, process and technology in order to create a reliable ICT-architecture which is accessible anywhere at any time. Getronics Consulting has already 20 years experience in IT Service Management and has a working force of 1400 experienced professionals. The ambition Getronics Consulting wants to be known as the opinion leader in the area of leading standards and advanced information and communication technologies. Business and ICT-trends are translated into concrete and usable products and services. They state that every business process needs another ICT approach and call themselves architects of the invisible. The approach In their approach in improving ICT-services, they consider all aspects of the organization: people, products, partners and processes. From that perspective, Getronics Consulting offers support in setting up and optimizing ICT organizations. The philosophy is to enable employees to do their work more efficient. Business Unit Innovative Technology The Business Unit Innovative Technology (BUIT) is a competence center in the field of Web Content Management and (collaboration) portals. The customer base includes diverse organizations throughout the Netherlands varying from government, energy, media and logistical service providers. The tools used by BUIT are SDL Tridion and Microsoft SharePoint. The execution of successful ICT projects is based on the collaboration between People, Process and Technology. These technologies used by BUIT support the customer needs in various ways and are part of Enterprise Content Management (ECM). Enterprise Content Management The Association for Information and Image Management (AIIM), also known as the ECM association defines ECM as: The strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organizations unstructured information, wherever that information exists (AIIM, 2008, What is ECM?, para.1.). The solutions offered by BUIT are within the manage category. This category has five traditional application areas (Kampffmeyer, 2004): Document Management (DM) Collaboration Web Content Management (WCM) Record Management (RM) Workflow/business process management (BPM) BUIT has the focus on two application areas: collaboration and WCM. The customer needs are supported with different solutions (Tridion SharePoint) around the latter mentioned application areas. The approach Getronics Consulting brought structure into the approach of their projects. They based this approach on the experiences of projects executed in the past. These experiences are bundled into best practices which are based on the eBusiness Development Cycle. The eBusiness Development Cycle consists of six phases. I will elaborate on these phases to give an explanation of the most important activities. Strategy Knowing the mission, vision and goals of the customer is important in order to determine in what direction that organization wants to move. A clear business case is delivered which describes the added-value of the desired solution. Secondly, a conceptual blueprint is created. This blueprint will describe the building blocks of the system in a functional as well as a technical manner. A flexible and modular architecture is the fundamental idea which enables functionalities to be added in the future with minimal adaptations. This blueprint will also function as a starting point of the second phase. Preparation During this phase, several analyses will be done. First, together with the customer, the sources of information which need to be opened up are identified. In other words, what kind of business content does the customer have and for what purpose. Secondly, a prioritized list of the desired functionalities is created. This document will describe the need-to-haves and the nice-to-haves. Also, a scan of the infrastructure is performed in order to compare the current infrastructure with the desired infrastructure. This scan will identify possible technical bottlenecks. After these analyses, the organization itself will be analyzed in order to get a general picture and to see how the new solution would fit in. The main purpose is to define which processes, responsibilities and tasks are related to the helpdesk, technical management and functional- or application management. Finally, all he information gained from the analyses will be the input of the project plan. This plan will be created based on the project management methodology Price2. Design During the design phase, several designs will be expanded in detail. These designs are the basic foundation of what should be built during realization. The designs to be delivered are: infrastructural design, graphical design, functional design and technical design. Acceptation criteria will be written down by the customer. These criteria will be used at a later stage in order to test if the delivered product matches the customers criteria. Every implementation needs its acceptation. Acceptation within the organization is a crucial factor of the success of an implementation. Therefore, an integration plan is created which describes the tasks, responsibilities and processes in such a way the customer understands how they should deal with them. Realization The designs of the latter phase are approved and BUIT will start with the implementation of the infrastructure and the development of custom components. External functionalities and connections will also be realized. Finally, all the realized functionalities will be tested according to the acceptation criteria before the actual implementation takes place. Implementation During this phase, existing content will be migrated to the new system according to the migration plan. The users of these new functionalities will be trained properly. Also, the implemented system will be tested in order see how it performs and what kind of influence it has on the environment. The users are the last ones testing the system. Again, this is based on the acceptation criteria. During this test, the users will investigate the usability and user interfaces of the system. Bugs, found during the tests will be fixed and last but not least: the system will go live including the communication to the end-users. Maintenance The maintenance phase is the operational situation after implementation of the complete system. The emphasis of this phase lies on proper documentation in order to simplify and support future developments and decisions. If necessary, backup- and monitoring processes can be arranged. In the end, an evaluation of the project and its output will be executed. Customer needs The customer requests received by BUIT are especially about online collaboration and the publication of business information (Web Content Management). Today, these processes are supported by internet technologies. The following sections will elaborate on these customer needs. Web Content Management Customers have the need to maintain business information in an easy and intuitive way and make it accessible for those who are authorized to see the content. Information should not be scattered around the organization accessible via different platforms, but via one central platform. Organizational members should also be able to add content to this platform. Adding and maintaining information is one thing, finding the information is another important feature. Organizations have the need to find information via one central search engine which mines different business information sources. Some information is confidential and should only be accessible via the intranet. Organizations can also have the need to share information with the outside world. Think about jobs, news etc. Collaboration Collaboration, essential for improving productivity, becomes more and more important as global market opportunities and competition increase (Soriano, Lizcano, CaÃÆ'Â ±as, Reyes, Hierro, 2007). Today, there are all kinds of collaboration platforms available. BUIT is specialized in Microsoft SharePoint. Microsoft SharePoint is an enterprise platform which supports organizations with collaboration. SharePoint enables people to access diverse resources of information via one platform regardless the devices they have available (Microsoft, 2009). Interest in new technologies BUIT notices the emergence of new technologies and is interested in how these new tools are able to support their current and near-future customer needs. With these new technologies I refer to Web 2.0 technologies. BUITs assumptions about Web 2.0 are not rare. Some researchers come up with statements which add even more question marks. According to Tedennick (2006) Web 2.0 technologies have the advantage of adaptability to the business environment and responsiveness to changing business information needs. He argues that Web 2.0 technologies may offer real benefits in business environments where information plays a vital role. Bughin and Manyika (2007) say that Web 2.0 technologies rely on user collaboration. For BUIT, this raises a couple of questions. What should we do with Web 2.0? Should we embrace Web 2.0, if yes, why? And what are the benefits of Web 2.0 when supporting our customers needs? Web 2.0 Nowadays, new technologies emerged under the label Web 2.0. Web 2.0 is a label coined by OReilly (2005) to describe new patterns which emerged due to the changes occurred by the use of internet. These patterns do not describe the technology but describe the way people share information, contribute to collective knowledge, collaborate and interact with each other. Although this explanation is not about technologies, technologies play a significant role in Web 2.0. As Shah et al. (2005) state in their essay about Web 2.0: The technologies behind Web 2.0 provide a richer user experience and make use of information in unique ways (Introduction, para.1). Theoretical background Like many researchers and organization the Association for Information and Image Management (AIIM) has also his own opinions about Web 2.0. They state that: Many organizations see value in using Web 2.0 tools or social software within their organizations for improved collaboration and innovation, and this is then often referred to as Enterprise 2.0 (AIIM, 2008, What is Web 2.0?, para.2). The AIIM (2008) defines Enterprise 2.0 as: a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise (What is Web 2.0?, para.1). An important link with this study is that Web 2.0 seems to improve collaboration (AIIM, 2008). Organizations, mainly located in the US are planning to maintain and increase investments in technologies which encourages collaboration (Bughin Manyika, 2007). Unfortunately, the literature gives no evidence about the Dutch interests and investments in Web 2.0. Tredinnick (2006) has the most interesting statements regarding the interests of BUIT. He claims that The key to Web 2.0 is harnessing the ways in which users use information to add value to information (either through direct or indirect user-participation) in creating the information sources that they use (p.232). This is in relation with the current customer needs. As you could read in chapter 2, in the most abstract form, customers have the need to publish information and enable the access to multiple sources of information. Another conclusion of Tredinnick (2006) suggests a benefit for the customer needs: Web 2.0 technologies also allow a far greater degree of collaboration in the creation of content. (p.233) Not only Tedinnick talks about Web 2.0 benefits regarding collaboration. Soriano et al. (2007) says that: Enterprise 2.0 provides enterprises with new models and tools for emergent collaboration and co-creation (Introduction, para.1). Clearly, Web 2.0 has a relation to customer needs regarding WCM and collaboration. Unfortunately, we do not know which elements of Web 2.0 offer what kind of benefits. It would be interesting to know which specific Web 2.0 patterns can offer benefits in supporting the customer needs described in chapter 2. Web 2.0 design patterns OReilly described his ideas about Web 2.0 through seven design patterns: 1) the web as a platform; 2) harnessing collective intelligence; 3) data is the next Intel inside; 4) end of the software release cycle; 5) lightweight programming models; 6) software above the level of a single device and, 7) rich user experience. The web as platform The internet can be seen as a platform through which the users are connected and collaborating with each other. The platform can be seen as the core which binds the elements of Web 2.0 together. Facebook implemented the pattern: the web as a platform. Facebook, an online social network enables people to connect with each other and share and access information. Their mission is to give people the power to share and make the world more open and connected (Facebook, 2010). Facebook (2010) also provides the programmatic interfaces that make it easy, quick, and efficient to share and access information. Harnessing Collective Intelligence Today, the web connects 1.7 billion users with each other (Internet World Stats, 2010). The web enables these users to add content to the web and collaborate with each other. This means users are collectively participating. They bring structure to information by tagging the information (OReilly, 2005). Arguing about topics in their blogs (short for Web Log) and sharing their knowledge trough online encyclopedia like Wikipedia (OReilly, 2005). Data is the next Intel inside The web is all about finding, sharing and enriching information. Amazon, the online store for books and electronics gets his information about books from ISBN registry provider R.R. Bowker. Amazon and its users enrich this information by adding covers, previews, comments and reviews about the books. The ISBN registry is also available to the competitors of Amazon, but the value added by amazon and their users is hard to copy by competitors. The enriched information is therefore Amazons Intel inside. End of the software release cycle Normally, software is released when totally finished and tested. When this is not the case, it gets labeled as Beta which indicates that the software is not totally finished and needs some testing. In the world of Web 2.0, users are the testers and provide the vendor with feedback, or even help improve the software by co-development. This beta version gets updated regularly but never becomes a final version. Vendors use real time monitoring to track user behavior in order to make changes in their software (OReilly, 2005). Lightweight programming models This pattern could also be explained by Web Services and RSS (Really Simple Syndication). Web Services are protocols which make it easier for different systems to communicate with one another automatically in order to pass information or conduct transactions. For example, a retailer and supplier use Web Services to communicate over the internet and update each others inventory systems (Bughin Manyika, How Business Are Using Web 2.0: A McKinsey Global Survey, 2007).These Web Services are lightweight and could be used to pull or push information between systems. RSS enables users to aggregate information from various sources. Users can subscribe to websites and blogs or other information sources. The content gets separated from its design and can be used anywhere. Software above the level of a single device In the Web 1.0 paradigm, the web was only accessible via a single device. Nowadays, the web is accessible via a wide range of devices e.g.: mobile phones, televisions, game consoles, MP3-playes, PDAs etc. These devices are connected to the platform which enables users to stay in touch virtually anywhere at any time. Rich user experience Last but not the least the rich user experience pattern is about the richness of an internet application. These applications are also called: Rich Internet Application (RIA). A RIA is an internet application, viewed via the web browser where the user experiences a richer environment which is comparable to a desktop application. Research objective The objective of this research is to investigate the benefits of Web 2.0 regarding WCM and Collaboration activities. In other words, what is the benefit for an organization to have Web 2.0 support their Web Content Management and collaboration activities? In order to see the benefits I will need to compare the old situation with the new Web 2.0 situation. With the old situation I refer to how the WCM and Collaboration activities are supported today. The new situation refers to a situation where an organization implemented one or more Web 2.0 design patterns in order to support their activities. Measuring the difference between the two situations requires a measurement instrument. Having the validation in mind, this should be the same instrument for both the situations in order to make a valid comparison. Therefore, I will use the conceptual framework described in chapter 5. The first step of this research is to find out which processes are demanding what kind of information properties and with what degree (e.g. high accuracy of information). The second step is to look at new technologies referred to as Web 2.0 and investigate how they support WCM and Collaboration. The focus is on the level of information properties. So, how do Web 2.0 design patterns perform regarding the demanded information properties. It could be that a design pattern causes information to be better accessible. Managerial relevance This research will be relevant because ICT Consultancy companies like Getronics Consulting gain insight in the benefits Web 2.0 might offer when supporting their customers processes related to Web Content Management and Collaboration. Due to the abstract approach of this research, near-future processes which require certain information properties could be matched with Web 2.0 design patterns. Academic relevance Nowadays, Web 2.0 is a hot research topic. Researchers are trying to find out how businesses are using Web 2.0 (Bughin Manyika, How Business Are Using Web 2.0: A McKinsey Global Survey, 2007); what impact Web 2.0 has on enterprise applications (Adobe, 2007) and Web 2.0 Business A pointer to the intranets of the future? (Tredinnick, 2006). The survey done by Bughin and Manyika tells us that the corporate world has a clear interest in Web 2.0 technologies. Respondents of their survey say they are using Web 2.0 technologies to: communicate with customers and business partners; help manage knowledge internally; share and gather ideas and for automation and collaboration. (Tredinnick, 2006) explored the application of Web 2.0 technologies to business intranets, and their potential use in managing and developing business information and knowledge assets. The latter mentioned authors lack to describe information properties required by the processes of the organizations and how Web 2.0 affected these properties. New knowledge could be created by finding out which and how Web 2.0 patterns affect the information properties. Another issue from the latter mentioned papers is that they mainly surveyed the US and only some European countries like: Germany, France and the U.K. Since this research will be executed inside the Netherlands based on organizational needs from Dutch companies, new knowledge could be created. Information requirements Organizations have all kind of processes which need to be supported. Today, many of those processes are supported with IT solutions. Davenport (1993) defines a business process as: A structured, measured set of activities designed to produce a specific output for a particular customer or market (p. 5). In short, the core of a process could be explained as: Figure 1: Core principle of a process. Depending on what kind of activity needs to be supported, emphasis is placed on different requirements of information (Davis, 1982). One business process could require high accuracy of information while another process would require less accurate but timelier information. When these requirements or properties of information are known, a suitable solution for supporting the business process could be selected. But how do we analyze which information requirements are demanded? Conceptual framework Wang and Strong (1996) conducted research in order to develop a hierarchical framework for organizing data quality dimensions. This framework contains several information requirements grouped into four categories. Wang and Strong (1996) conclude that the framework could be useful as a checklist during data requirement analysis (p. 23). This particular statement is interesting since one objective of this research is to analyze which requirements of information are demanded by WCM and Collaboration activities. As you may have noticed, the words data and information are used interchangeably. The word data is a Latin noun, datum, meaning something that is given (Bovee et al., 2002). For information the definition that information is, or contains, input or pieces of information (data) organized to some purpose will be used (Davenport Prusak, Stonie, as cited in Bovee et al., 2002 ,p4). Therefore, data and information will be treated synonymously throughout this proposal. The perspective from which the requirements of information will be measured is an organizational perspective. Other researchers (Bovee et al, 2002 and Katerattanakul Siau, 1999) used this model to measure the quality of information based on a user perspective. Within the context of this research, the organization can also be seen as the user who requires information to be: e.g. accurate or timely. Again, this framework proves to be a relevant tool required by this research. The framework contains 15 requirements grouped into 4 categories. Wang and Strong (1996) stated that this framework provides a basis for deciding which aspects of data quality to use in any research study (p. 22). Regarding this statement, I will have to determine the relevance of each information requirement. For the case studies (proposed in chapter 7) the data quality metrics: accuracy, relevancy, timeliness, interpretability and accessibility will be used. The latter metrics are the most commonly used metrics according to the reviewed literature (Bovee et al., 2002 and Kahn et al., 2002 and Lee et al., 2001 and Griffiths, 2005). Figure 2: A conceptual framework of data quality (Wang Strong, 1996) Research questions Main research question What is the benefit for an organization to have Web 2.0 support their WCM and Collaboration activities? Sub questions Some sub questions are posed in order to answer the main research question. These sub questions will gain more insight about the separate components of the main research question. Which properties of information are important regarding the processes which are currently supported by WCM and Collaboration? Which properties of information are offered by each Web 2.0 design pattern? How do the information properties offered by Web 2.0 patterns match with the information properties demanded by WCM and Collaboration activities? Research methodology Obviously, the main research question as well as the sub-questions cannot be answered without justified sources of evidence. You can imagine that a certain starting point is needed. Therefore, the methodology for this research will be an explanatory multiple-case study within Getronics Consulting and KPN. Herriott Firestone (as cited by Yin, 2003, p.46) say that the evidence from multiple cases is often considered more compelling, and the overall study is therefore regarded as being more robust. According to Yin (2003) a case study is best used when asking questions such as how and why. Since the sub-questions one and two are not how or why questions, these questions are operationalized. The data collection methods will be face-to-face interviews, documentation and archival records (system data). Case description As stated in the introduction, two case studies will be conducted within two different companies. First the Knowledge Sharing Expertise Building project within Getronics Consulting will be studied. Secondly, the social media platform KPN1 Connect within KPN will be studied. Knowledge Sharing Expertise Building (KSEB) Getronics Consulting recently initiated the KSEB project. Getronics Consulting has the need to capture and preserve knowledge gained by its employees. When an employee is working on a project and wants to know more about a particular subject, he should be able to find the right colleague(s) with the right expertise for addressing this particular subject. The KSEB platform will consist of different portals: Personal; Communities; and Knowledge Base. The personal portal will contain a public profile and a blog with posts. The communities portal will contain a community wiki and a community team site. News, a forum and shared documents will be present on the team site. The last portal, the knowledge base will contain a category site with documents. KPN1 Connect The project KPN1 Connect is initiated because of a specific need. KPN had the need to foster communication between all employees across the entire organization. They wanted communication to happen in an organic manner rather than a horizontal/vertical manner which is based on the employees hierarchical status. Therefore, a social media platform was launched earlier this year. This platform is an extension to their original intranet and enables employees to communicate with one another via weblogs (blogs) and short (micro blog) messages. Employees have their own profile which contains: name; function; professional expertise; professional interests; hobbies; and product expertise. In short, they can post blogs; short messages; photos; videos and reactions based on content posted by others. The platform also recommends other employees based on the content of the employees profile. And, last but not least, a sophisticated search function enables employee to find other employees and content posted by others. Case studies propositions The propositions of a case study are important in order to direct the attention into the right direction within the scope of the study (Yin, 2003). For both the case studies the same propositions are posed. The propositions are: Getronics Consulting is using Knowledge Sharing Expertise Building in order to support WCM and Collaboration activities. KPN is using KPN1 Connect in order to support Collaboration activities. Getronics Consulting implemented at least one Web 2.0 design pattern into Knowledge Sharing Expertise Building. KPN implemented at least one Web 2.0 design pattern into KPN1 Connect. Web 2.0 design patterns have an effect on the properties of information. Operational questions With the case studies I hope to answer the sub-questions stated in chapter 6. The following table presents how the sub-questions will be operationalized in a larger set of questions, and how they will be answered by each method. Question q1 will be answered with three operational questions. By answering the first, evidence should point out which processes the company wants to support and why with the use of this particular system. The second question is about the analysis of the content. The analysis should indicate what kind of information is stored and processed by the system, and how this information is tagged and related with each other. The purpose of the third question is to investigate what kinds of properties of information are demanded by the organization. This is regarding the processes and the kind of content stored and processed by the system. Question q2 will be answered with two operational questions. The first question will explore what kind of Web 2.0 design patterns are implemented and with what intentions. The second question will measure how the implemented Web 2.0 design patterns score according to the properties of information. Analyzing the results During the case studies, the data quality will be measured twice. First according to what the organization is demanding. For example: organization x has the activity of publishing content and ranks the accuracy of the information most important. Secondly the data quality is measured according to what the Web 2.0 design pattern can offer. For example: design pattern rich user experience causes information to be better interpretable. By analyzing both results the last sub-question will be answered: (q3) How do the information properties offered by Web 2.0 patterns match with the information properties demanded by WCM and Collaboration activities? References Adobe. (2007). The Impact of Web 2.0 on Enterprise Applications A strategy to improve business performance through software that works the way people work. CIO Custom Solution Group. AIIM. (2008). AIIM What is Web 2.0? Retrieved April 13, 2010, from AIIM: http://www.aiim.org/What-is-Web-2.0.aspx AIIM. (2008, Januari). What is ECM? Retrieved April 2010, from AIIM: http://www.aiim.org/What-is-ECM-Enterprise-Content-Management.aspx Baarde, B., Goede, M. d. (1995). Methoden en Technieken (2nd ed.). Houten: Educatieve Partners Nederland BV. Bouman, E. (2008). SmarTEST: slim testen van informatiesystemen. Den Haag: Sdu Uitgevers bv. Bovee, M., Srivasta

Othello - Honest Iago :: essays research papers fc

In the play Othello the most interesting character is Iago, who is commonly called and known as "Honest Iago." Ironically, this could not be farther from the truth. Through some carefully thought-out words and actions, Iago is able to manipulate others to do things in a way that benefits and moves him closer to his own goals. He is smart and an expert at judging the characters of others. Because of this, Iago pushes everyone to their tragic end. Iago wants vengeance on Othello so he targets his wife Desdemona. He slowly poisons people’s thoughts so they have distorted perceptions of reality, without them even knowing he did such a thing. In reality, Desdemona is quite an outspoken woman for her time. She pleas for Othello to have Cassio around so her husband can have good, solid protection. This aides Iago as he uses it against her. He starts by casually mentioning to Othello that he himself is a bit suspicious of Cassio and Desdemona. He carries on gradually, ensuring that Othello can fully trust him every step of the way. I hope you will consider what is spoke Comes from my love. But I do see you’re moved. I am to pray you not to strain my speech To grosser issues nor to larger reach Than to suspicion (III iii 231-235). He even says himself that the advice he gives is free and honest so Othello won’t consider that he is just being fooled. Iago’s plan of deception centered around Othello’s jealously over Desdemona. The whole time, Othello holds Iago to be his close friend and advisor. Iago knows that the icing on the cake must be some sort of visual proof. He has his wife Emilia steal Desdemona’s handkerchief and give it to him. Iago then plants it in Cassio’s room to imply that Desdemona must have given it to him. This â€Å"proves† to it to Othello. After hearing Iago stack up the cards high against Desdemona, Othello is enraged and sure that she must be having an affair with Cassio. Now Othello’s reaction to the whole mess is that he wants to kill Desdemona. Iago’s deceitful plan is continuing smoothly. Desdemona’s reputation of being unfaithful leads to her downfall. When she denies the scam that Iago put against her, Othello doesn’t even believe her. Near the beginning of the play, after Othello marries Desdemona, her own father, Barbantio, warns Othello. Look to her, Moor, if thou hast eyes to see. She has deceived her father, and may thee (I iii 292-293). Since she lied to her father about her marriage to Othello, people believe that

Struggling to Remember :: Biology Essays Research Papers

Struggling to Remember The brain gathers, processes, and stores information in a number of ways. When we perceive something, a set of cells in our brain is activated in a specific sequence. If not fully pursued, the perception fades and the cells return to their original state (1). However if the thought or perception is ‘entertained,’ the cells interact, forming a network of communication and signal transmission. The set of cells becomes a memory engram; a neuronal network representing encoded fragments of past experiences. â€Å"The set of cells with facilitated synapses is now the anatomical correlate to the memory (1).† Recollection of an event or rather activation of an engram can occur via a stimulus to any of the parts of the brain where a neural connection for the memory exists. Once the engram is activated the hippocampus facilitates activity at the synapse, strengthening the relationship between neurons in the network, thus solidifying the memory (1). The chances of rememberin g improve by this process of consolidation. Thus, memories play an integral role in our lives; they are the bits and pieces of our experience. Just as remembering plays a critical role in shaping or lives, so does the process of forgetting. What happens when we forget or lose our memories? Perhaps forgetting is due to poor encoding, an error in the process transforming something a person sees, hears, thinks, or feels into a memory (2). Maybe the absence of proper stimulus prohibits retrieval of information or maybe forgetting serves as a drive to keep us sane, purging the brain of irrelevant data. â€Å"If we remembered everything, we should on most occasions be as ill of ass if we remembered nothing (William James, The Principles of Psychology).† Memory plays a central role in mental health and thus its impairment is one of the most distressing psychological dysfunctions. Amnesia or memory loss is an extreme case of forgetting that occurs often as a result of severe brain injury or traumatic experience. The term amnesia is associated with a broad category of memory deficits ranging from Alzheimer’s disease and anterograde and retrograde amnesia to infantile and childhood amnesia and progressive memory loss due to aging (3). However, clinical cases of amnesia tend to fall into two main categories-psychogenic amnesia and organic amnesia. Psychogenic amnesia refers to instances in which memory loss is presumed to have a purely psychological basis. Traumatic events may have altered the patient’s brain but no physical damage is observed.

Passive Women in Chaucers Canterbury Tales? Essay examples -- Chaucer

Passive Women in Chaucer's Canterbury Tales? One argument that reigns supreme when considering Chaucer’s The Canterbury Tales is whether or not there is an element of anti-feminism within the text. One thread that goes along with this is whether or not the women of The Canterbury Tales are passive within the tales told. This essay will explore the idea that the women found within the tales told by the pilgrims (The Knight’s Tale, The Miller’s Tale and The Wife of Bath’s Tale to name a few) are not passive at all, but rather influence the turn of events within the stories. It is seen even in the first tale told – The Knight’s Tale – that the women portrayed within it are not passive at all, but, as previously stated, manage to persuade the males in charge to help them or do what they feel should be done. In the tale itself, the weeping of women is seen twice, and both times their weeping influences the men’s actions. The second example of weeping within the tale, as shown here: The queene anon, for verray wommanhede / Gan for to wepe, and so dide Emelye / And all the ladyes in the compaignye. / Greet pitee was it, as it thoughte hem alle / That evere swich a chaunce sholde falle†¦ â€Å"Have mercy, Lord, upon us women alle!† And on hir bare knees adoun they falle / And wolde have kist his feet ther as he stood; / Til at the laste aslaked was his mood / For pitee renneth soon in gentil herte. (Benson p. 49.) influences Theseus to agree to a battle to the death for the knights as opposed to simply beheading them as he was about to do. If these women were truly passive, then they would have not spoken up at all, or Theseus would have ignored them in favor of following through with his own wishes. Instead, he is ... ...of the women presented within Chaucer’s Canterbury Tales are passive and allow anything to happen. Indeed, quite the opposite is true and can be seen in just the few tales presented as well as many others. Though there are obvious signs of anti-feminism within the text, or anti-feminism that can be read within the text, there is also the opposite counterpoint of the activity of women within the text versus the passivity of women within the text. Works Cited Benson, Larry D. ed. The Riverside Chaucer. Huppe, Bernard F. Rape and Woman’s Sovereignty in the Wife of Bath’s Tale. Modern Language Notes. Vol. 63, No. 6. June 1948. pp. 378-381. Mann, Jill. Feminizing Chaucer. Patterson, Lee. â€Å"For the Wyves love of Bathe†: Feminine Rhetoric and Poetic Resolution in the Roman de la Rose and the Canterbury Tales. Speculum. Vol. 58, No. 3. July, 1983. pp 656-695.

Oedipus Rex as a Religious Drama

Titans who devoured Dionysus. [3] Only his heart remained, which Zeus ate and Dionysus was born a second time. [4] Zeus destroyed the Titans with lightening, and from their remains sprang human life, consequently humans are both divine and evil. [5] Sophocles embodied this aspect of God given human nature, mutual opposites, In the character of Oedipus. His actions are driven by the mother. 6] He is not consciously guilty of the crimes of incest, but the reality and irony of the play states that he is endorsing them. He takes the role of husband and son, brother and father; he is mutually guilty and innocent, despite the Juxtaposed nature of these conditions, a reflection of the conditions from which humanity sprang. There is a definite tone of reverence in the dark subject matter, and a subsequent lesson that Gods that their prophecies demand respect. Nevertheless, the setting of the festival and tribute to the Gods make it a fundamentally religious lay.Central to religious drama is the concept that ‘man must conform to divine order- even at the cost of himself. 17] In Oedipus Rexes, this divine order Is predetermined by the prophecies of the Oracle which is the driving force for the entire plot. Oedipus' parents receive the prophecy at his birth; later, when called a ‘bastard', Oedipus goes to the Oracle and receives the same Information; and when a plague attacks Thebes, Croon Is sent to consult It again, which reveals Its fulfillment. [8] The oracle's presence Is highly active, and In this sense, fulfils the role of an antagonist.Its also enforces Aristotle notion that a character is only a result of plot, as the characters action are solely dictated by the information provided by the Oracle. [9] The role is further enforced by the fact that it is not a mere invention; it was a very real part of Greek culture, where spirituality and politics are intricately linked. Despite the characters best efforts (Accost and Alias leaving their son for dead, and Oedipus fleeing who he believed to be his parents. ) Its fulfillment was seemingly inevitable, perhaps even caused by their knowledge of the prophecy. 10] It s in the avoidance of circumstance in which the prophecy could be fulfilled, that is proximity to the dangerous other, that Oedipus and Alias were able to meet. [11] As afore mentioned the prediction is the force behind the plot, but it is the characters resistance that cause the conflict and therefore the drama. Not to taint a religious discussion with a Freudian psychoanalytical perspective, but, as this conflict shows, opuses Is perhaps ten least Kelly person to nave an opuses complex; en allocates his life to its avoidance. 12] When he discovers his predicament, his costs are encashment, the loss of his children and his eyes, â€Å"Now I will do what must be done to the source of This is a highly symbolic action as in Greek the words for ‘know and ‘see' are correspondent. [14] He is literally removing the à ¢â‚¬Ëœknowledge' of his sins, knowledge he sought with such dynamism from the oracle, an image drenched with irony. The eventual acceptance that Apollo will have been fulfilled is, perhaps, the religious moral of the play; the Gods are omniscient, therefore their laws will always be up held.Aristotle states, within its six elements (plot, character, diction, spectacle, thought ND song)[1 5], that ‘Tragedy is an imitation†¦ Of events inspiring fear or pity[16] and that the Tragic hero is ‘above the common man', but not definitively good, he must have a flaw. [17] In relevance to Oedipus Rexes, and the sense in which it is a religious play, these elements highlight the enforced influence the presence of the Gods have on the actions of the characters, and the concept of free will. The event ‘inspiring fear and pity is most likely the act of incest.Although a taboo subject regardless of culture and period, its interpretation changes across time. A modern view is o ne that inherently links incest to child abuse, as we are greatly influenced by feminist theory. [18] Such theory states that incest is an abuse of the power dynamics in the family unit, usually from father to daughter. [19] However the incest portrayed in the play is unwittingly performed, by consenting adults, but, nevertheless, provokes a disgusted reaction. The cross-contamination of ‘blood' is universally considered tainted and unnatural'. 20] The circumstances surrounding Oedipus and Costar's union could be the fear provoking element. The magnitude of the tragic universe created requires he reader to question whether or not Oedipus would really have killed a stranger over ‘right of way, if the riddle of the ‘Sphinx' was honestly that difficult- which allowed his passage to Thebes, or if the drunken mans accusation of ‘bastard' were mere coincidence. The enormity of the irony suggests some foul play on the part of the Gods.